Meet Penny, Your AI Loan Assistant
Handle more volume, reduce mistakes and give borrowers a faster, more responsive experience.
See Penny in action
PennyHi Sarah — your October bank statement is still needed. You can send it here whenever suits you.
6:52 PM
Just uploaded it, thanks for the nudge!
S
October_Statement.pdf
PDF · 1.2 MB
Got it. Verified and filed. Your application is ready for review.
7:05 PM
Penny fits right in & gets to work.
01
Introduce Penny to the team.
Bring Penny into your LOS, communication channels, email, and borrower workflows without replacing the systems that already work.
Your handoff rule
active
02
Show Penny how you work.
Penny follows the rules, handoffs, and review points that make your operation yours.
Marisol sent her October statement
Verified and filed · 7:04 PM
03
Then let Penny get on with it.
She follows up, finds what is missing, answers the routine questions, and raises the moments that need a person.
And works where your team works.
Across calls, texts, email and your existing systems, she turns borrower activity into the follow-ups, updates and tasks that keep a loan moving.
Phone Call
Slack Message
Email
Microsoft Teams
Text MessageGoogle Calendar
October statement requestedLowIncome recalculatedLowSix fields auto-filledLowRate lock expiring ThursdayMediumGift letter chasedMediumW-2 verified and filedHigh
Penny keeps borrowers moving.
Instant answers, no repeated paperwork, in whatever language they speak.
Penny
Answering now
Hi Marisol — one last thing and you’re done. Could you send me your October bank statement?
11:46 PM
¿Puedo enviarlo mañana?
M11:47 PM
Claro — mañana está bien. Te aviso en cuanto lo reciba, y yo me encargo del resto.
11:47 PM
SMSreplied in spanish
Answered in 3 seconds, at 11:47 PM
Marisol’s application
100% complete
Employer
Northstar Logistics
Gross monthly income
$7,240.00
Current address
1420 Harrison St,
Oakland CA
Dana Reyes 9:16 AM
Penny what’s still open on Mitchell?
Penny 9:16 AM
Two things. The 2024 W-2 landed overnight, so what is left is the October statement and a gift letter for the $8,400 deposit.
Chased Marisol R. twice since Monday
Penny handledGift letter still outstanding
Needs youBefore you logged in
Tuesday, 6am to 9am
- 6:52Answered Marisol, in Spanish
- 7:04Filed her October statement
- 7:40Re-requested the Okafor appraisal
- 8:15Flagged a deposit on the Chen file
Nine files moved overnight. Two of them need you.
Today’s queue
Penny handledMitchell
Gift letter requested from the borrower
Penny handledOkafor
Appraisal re-ordered, vendor confirmed
Penny handledChen
Income recalculated from a new paystub
Needs youNguyen
Income exception — needs an underwriter
Caught before underwriting
18 issues across 142 files this month
- Unexplained deposits7
- Employment gaps5
- Stale documents4
- Income mismatches2
All eighteen became a question for the borrower, not a condition at underwriting.
When the month goes sideways
Illustrative data for October 8–19: daily loan volume rises sharply after a rate drop, while Penny’s response time stays roughly steady below the 1.5-second target.
Loans per day
October 8–19
Penny’s response time
Busiest day this year
No queue, no overtime
- 3,412
- Borrower messages answered
- 4.8 sec
- Median time to reply
- 13
- Languages, all at once
Same Penny on the busiest day as on the quietest.
With cleaner files & fewer mistakes.
Penny checks documents against the file, spots missing or inconsistent details, and flags issues before they create more work.
Authenticity and ownership verified- Unexplained deposits queried at source
- Documents flagged before they go stale
EMPLOYMENT HISTORY
2 months, unexplained
PENNY ASKS SARAH
I have asked Sarah what she was doing between May and July. Her answer goes in the file before documents are collected.
Document authenticity
Account holder match
Deposit of $8,400 on Oct 12
PENNY ASKS SARAH
I have asked Marisol for a gift letter and told her exactly what it needs to say. It goes in the file the moment it arrives.
UNDERWRITING CONDITIONS
11 of 12 cleared
Employment verification letter
awaiting a signature
PENNY TAKES CARE OF IT
She sends the signature request and follows it up until it comes back signed.
Penny helps to close more loans with less busywork.
By taking repetitive follow-up and file work off the team’s plate, Penny helps loan officers handle more without adding headcount.
2x
the loan volume while helping loans close faster.
Today
With Penny
75%
fewer human touches so processors can handle more loans.
15 handled by Penny
5 remain
Penny doesn’t feel like software. She feels like someone who already knows the file.
See Penny in action
A few teams Penny already works with.
“I loved how user friendly and intuitive the platform was. Really easy to get onboarded”
Loan Officer Assistant
“The People Love Penny”
Chief Operating Officer
“The feature suite is perfect. I've been able to ask Penny various things and she's saved me SO MUCH TIME”
Loan Officer
“I tell my assistants and juniors to just ask Penny when they have questions”
Loan Officer Captain